F.A.Q. and Solving problems
If you use Norton 360 and it stops BK from installing, click here
If you are converting from BK 6 to BK 7 then it is best to install BK 7 on the computer and convert from 6 to 7 BEFORE you move the data to a new computer.
To move your BK6 or BK7 data from your old computer to your new computer: Run BK on the old computer and pick File, Backup data files. Include pictures if you have any attached. Backup to a thumb drive if you have one, or else a CD disk. Install BK 6.6 or BK 7 on the new computer. Run BK and pick File, Restore data files.
If you have Windows 8.1 or 10 and you get a error loading WBTRV323.DLL then do this: RIGHT click the BK6 icon and pick Properties, Compatibility tab, Run as administrator, and click OK. Then it should start OK. If it starts OK, but shows 0 names at the bottom, then pick File, Utilities, Find BK Database, Search.
If you get a message that your data files are "Read Only": If you copy files to a CD and then copy them back to the C: drive they will be READ ONLY. The way to fix that is to change the file attributes of the files. Be sure you have Administrator Rights (see below.) First start BK and at the bottom where does it say the files are located? Then stop BK. To fix it from Windows, go to Start, My Computer and open the folder where the data is located. Then press CTRL+A to select all files. Then pick File, Properties, and turn OFF the Read Only attribute. Then pick Apply or OK.
If you have Windows Vista or Windows 7 or 8 or 10 you might need to set the BK6 or BK7 program to run with administrator rights. Right click the BK icon and pick Properties, Compatibility, Run as administrator, then click OK. If it still does not start, Right click the BK icon and pick Properties, Security and see if the permissions are set to Allow. If you still need help, and if you have tried the other suggestions on this page, then contact John Steed and tell him that you have set BK to run as administrator and the security is set to 'allow' and also tell what version of Windows you have (go to Start, Control Panel, System to see the actual version such as Windows 7 Home Premium and if your version is 32 bit or 64 bit)
If you have Windows Vista or Windows 7 or 8 or 10 and if you get a message when starting BK that says the data should not be below the C:\program files folder then click here.
If you try to start BK 6 and get the message:
File not found: wbtrv32.dll
then install BK 6.6 again using the FULL install program (NOT the update.)
Or if you get the message: wbtrv32.dll did not load correctly then
1. Be sure you have Administrator rights for your user account if you are using Vista or Win XP or Windows 7 or 8 or 10 (see above)
2. If you still get the error, then tell John Steed if you have Peachtree Accounting or Maximizer on your computer.
3. Also, are you using Computer Associates firewall.
4. Are you using Comodo Internet Security firewall.
Sometimes when starting the program, BK may say it can not find your default printer. I am not sure what causes this error. It happens sometimes with newer computers with 64 bit versions of Windows. If rebooting the computer does not fix the problem, then go to Control Panel, Printers. Pick a printer icon and set it as your default printer. Then change the Properties. Change your printer Port from whatever it is to FILE. Then save that and shutdown Windows. Then restart the computer and go to Control Panel, Printers, and change the Port from FILE back to what it was before. That will often fix the problem. If the problem continues, go to the web site for your printer manufacturer and download and install the current printer driver for your printer and your version of Windows. If you have Windows 64 bit be sure to get the 64 bit driver.
To fix the sex of a married person, write down the marriage date and write down the BK numbers of the children. Then from the top menu pick Delete, LINK TO SPOUSE. Then fix the sex of each person. Then pick Add Spouse and link the spouse then pick Add Children and type the BK numbers of the children.
If a child has a step or adoptive parent, show the child at the top in the Name position. If the child has two sets of parents, then if the natural Father and Mother are showing, click on the top menu: Find, Show Secondary Parents. When the step or adoptive parent is showing as either Mother or Father, then from the top menu pick Find, Show Parent Type. Then set the step parent to Step, or the adoptive parent to Adoptive. Then on some reports there is an option to show children as Step or Adoptive (if you want to show that on a report.)
BK6 should start in about 5 to 8 seconds. If BK6 starts very slowly, then the problem could be a conflict with some other program that is currently running, such as your anti-virus program. Turn off the anti-virus program temporarily and then start BK6. If it starts quickly, then change the options in your anti-virus program so it does not slow down BK6. Other programs that may slow down BK6 are phone answering programs or a program called Babylon or programs to monitor the temperature of your motherboard.
If your mouse cursor disappears when running BK6 or BK7, then run the Intellipoint program and turn off the option to Hide the cursor in some programs.
If you click Edit and get an error number 339 about component UniBox10.ocx then download the program again and install again.
If you are on the main screen of BK6 or BK7 and you click the menu item EDIT and nothing happens, then run the FULL install program for BK6 or BK7 again (not the update). If you get an "ordinal" error while installing, or if you click Edit and get an error number 339 about component LTOCX12N.OCX then click here. Otherwise, if you click File, General To Do Items, what is the error number? If you get 'error 7 out of memory' then look in C:\windows\system or system32 and what is the size of riched20.dll file? If less than 424k then notify John Steed of that problem. If you pick Other, Picture Summary what is the error number?
If you get an error number 339 about some other component then download the program again and install again. You may need to stop the computer and restart the computer. You may need to set BK6 or BK7 to run with Administrator Rights (see above.)
Regarding the "Print Where" field for pictures: If one is set to Primary, that one will be used for reports with pictures. If none is marked Primary, the one marked Group will print. If none are marked, the first will print. It is possible to have one picture print on Group sheets and a different picture print on Ancestor charts if you want.
If you find any bugs in the program, please email information to John Steed and include the version number of the program you are using. Pick Help, About BK to see the version number such as 6.6.11 or 7.4.1
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